Get Started Today

From Order Entry to Resolution: Transforming Customer Service with Intelligent Automation


The modern customer expects service at the speed of light. Orders must be fulfilled flawlessly, returns handled effortlessly, and complaints resolved before they escalate. Yet, outdated processes and mountains of paperwork often leave both agents and customers frustrated. Introducing a paradigm shift in customer service: intelligent automation powered by Pillir, AWS, and Adobe Acrobat Services.


Order Fulfillment: Frictionless and Fast

Gone are the days of manual data entry and paper chase. Pillir seamlessly integrates with your systems, capturing orders electronically through diverse channels, from web forms to emails. AI extracts key information with pinpoint accuracy, populating your systems without a hitch. Orders zip through pre-defined workflows, triggering swift fulfillment and delivering products at lightning speed. Your customers? Thrilled with flawless execution and rapid results.


Returns: A Seamless Journey, Not a Runaround

Frictionless returns begin with Pillir. Customers initiate returns electronically, uploading photos and documents through secure portals. AI instantly assesses claims, streamlining the process and eliminating manual tasks for your agents. Refunds are swift and hassle-free, leaving customers satisfied and loyal. The result? No more return rumbles, just a harmonious symphony of efficient resolution.


Complaints Silenced: AI Whispers Wisdom, Resolutions Amplified

Complaints escalate when paperwork reigns supreme. Pillir analyzes emails, chats, and social media mentions, automatically categorizing and prioritizing issues. AI extracts key details, ensuring agents have the full picture before reaching out. Armed with instant insights and empowered by automation, agents resolve issues swiftly and effectively, turning frustrated frowns into grateful praise. The once cacophony of complaints gives way to the sweet melody of satisfied customers and proactive resolutions.


Beyond Efficiency: Building Customer Service Nirvana

The benefits of intelligent automation extend far beyond mere time savings. Pillir, AWS, and Adobe Acrobat Services unlock a new era of customer service:


1. Enhanced Customer Experience: Every touchpoint, from order to resolution, is optimized for efficiency and ease. This translates to happy customers, brand loyalty, and positive word-of-mouth.
2. Empowered Agents: Freed from tedious tasks, agents can focus on building relationships, understanding customer needs, and delivering personalized service. They become trusted advisors, not paperwork warriors.
3. Real-Time Visibility and Control: Gain instant insights into customer interactions, identify trends, and optimize processes seamlessly. Data becomes your compass, guiding you toward continuous improvement and customer delight.
4. Scalability for Growth: No matter how your customer base expands, Pillir scales with you. Handle increasing order volumes, returns, and complaints without adding headcount. Your customer service team becomes a scalable force for good!


Embrace the Future of Customer Service

Don't let outdated processes drag down your customer service. Equip your team with the power of Pillir and Adobe Acrobat Services, and watch your customer satisfaction soar. Contact Pillir today and discover how their intelligent automation solution can transform your customer service into a shining example of efficiency, delighting customers at every turn.


Remember, every automated document is a satisfied customer, a resolved issue, and a step closer to customer service nirvana. So, embrace the future of customer service with AI and automation, and let your customers sing a new tune: the melody of a smooth, effortless, and truly joyful experience.

Kapil Bhamburkar

Kapil Bhamburkar

Kapil is the Director of Customer Enablement at Pillir, has over 20 years of techno-functional experience in implementing enterprise business solutions for various industry verticals such as Logistics and Warehouse management, Production and Manufacturing, Oil and Gas, Hi-Tech and Retail Industry clients. He is passionate about successfully deploying solutions using the EdgeReady Cloud. His experience and expertise in EdgeReady Cloud and understanding of business processes ensure that the deployment is always successful and on time. Before joining Pillir, Kapil worked with SEAL Consulting implementing SAP solutions for various global enterprises such as Chevron, Estee Lauder, HP, Celestica and others. He holds a Master's degree in Computer Applications and Business Management and lives in Monroe Twp, NJ with his wife and two kids.